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ITIL Version 5 bringt drei zentrale Änderungen im IT Service Management (ITSM): Aus der Service Value Chain mit sechs Aktivitäten wird ein Product & Service Lifecycle mit acht Schritten, Experience wird ein eigener Bereich statt Nebenaspekt, und das Framework wird KI-nativ mit eigenem Modul für KI-Governance. Was der Umstieg von ITIL 4 auf ...
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